Privacy Policy

1. Information we may collect

Depending on how this website is used, Nexa Medical may collect information such as your name, phone number, email address, company name, appointment-related details, and any other information you choose to provide when making an enquiry or requesting a booking.

Where occupational health services are arranged, information may relate to a workplace medical, screening requirement, employer request, or appointment preference. Detailed health information should only be provided through a secure clinic-approved process or directly to the clinic when requested.

2. How information is collected

Information may be collected when you:

• contact the clinic by phone or through any website enquiry form
• use any future online booking functionality connected to MediRecords
• interact with website analytics, cookies, or embedded third-party content

3. Why information may be used

Nexa Medical may use submitted information to:

• respond to enquiries
• assist with appointment requests or clinic contact
• support website administration and service delivery
• meet legal, operational, or record-keeping requirements

4. Third-party services

This website may use or link to third-party services, including Google Maps and MediRecords booking functionality. If those services are used, your information may also be handled in accordance with the privacy policies and terms of those providers.

5. Sensitive and health-related information

Users should avoid submitting unnecessary sensitive health information through a general website enquiry form unless specifically requested by the clinic. If the website later supports forms or bookings that relate to medical or occupational health services, those processes should be reviewed for appropriate privacy and security handling.

Nexa Medical aims to handle personal information, including health-related information where applicable, in line with relevant Australian privacy requirements and reasonable clinical confidentiality expectations.

6. Data storage and security

Nexa Medical aims to take reasonable steps to protect information submitted through this website. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

7. Cookies and analytics

This website may use basic analytics, cookies, or similar technologies to improve performance and understand website use. If additional analytics or marketing tools are introduced, this policy should be updated accordingly.

8. Accessing or correcting information

You may contact Nexa Medical to ask about accessing or correcting personal information you have submitted through the website or provided in connection with an appointment request. The clinic may need to verify your identity before responding to a request.

9. External links

This website may contain links to third-party websites or services. Nexa Medical is not responsible for the privacy practices or content of those external sites.

10. Complaints and privacy concerns

If you have a privacy concern about information submitted through this website, contact Nexa Medical so the matter can be reviewed and responded to. Further privacy complaint rights may be available under applicable Australian privacy law.

11. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect operational, technical, or legal changes. The updated version will be published on this page.

12. Contact

If you have questions about this Privacy Policy or website privacy handling, you can contact Nexa Medical on (08) 6285 0294.